Guarantee and fit
All shirts are made one by one specifically for you, following the details you provide when ordering. MyCamicia guarantees, as far as possible, the perfection of every shirt and takes responsibility for resolving any problems, so you can be sure of always getting the perfect result you paid for.
Legal guarantee of conformity (defects)
All products sold on MyCamicia are covered by the legal guarantee of conformity provided for by the Consumer Code (D.Lgs. 206/2005), which you can invoke for lack of conformity that becomes apparent within 2 years of delivery, by notifying us within 2 months of discovery. Examples of lack of conformity include:
- Manufactoring defects – stitching, fabric, finishing: internal checks are carried out by hand, garment by garment, so an imperfection may occasionally slip through;
- Non-compliance with the order – tailoring errors compared with what you requested. In this case the order is binding, and you can always view it in your account area.
In the event of a defect, we will repair the garment or make a new one at no cost to you, including collection and return shipping costs. If repair or replacement is not possible or is unsuccessful, you are entitled to a price reduction or a refund, as provided for by law.
Fit guaranteed
In addition to the legal guarantee, MyCamicia offers you, free of charge, the Fit guaranteed on every order, not just the first: if a shirt or a pair of boxers does not fit as you would like, even when this is due to the measurements entered, we will alter them in our workshop or, if alteration is not possible, remake them.
- you can report the problem to us within 30 days of receiving the garment;
- it applies even if you have already worn or washed the garment;
- the alteration or remake is free of charge and all shipping costs (collection of the garment and return to you) are borne by MY STILE Srl;
- if the work is unsuccessful, we will refund the amount paid for the garment.
The Fit guarantee is an additional commercial guarantee: it does not replace or limit the rights provided by the legal guarantee of conformity.
How to request intervention?
Send your request to customer care from customer care or via email to [email protected], stating the order number and the problem encountered (with some photos if possible). Depending on the type of problem, we will tell you how to proceed.
If we ask you to return the garment to us, you can use the original packaging or any other packaging of a suitable size.
Right of withdrawal
Made-to-measure and personalised products (withdrawal excluded)
Made-to-measure shirts, boxers (made to order in the fabric you choose) and all products made to your specifications or clearly personalised (for example with embroidered initials) are excluded from the right of withdrawal pursuant to art. 59, paragraph 1, letter c) of the Consumer Code. For shirts and boxers, the legal guarantee and the Fit guarantee described above apply.
Standard products (withdrawal within 14 days)
For non-personalised products – non-customised ties and cufflinks – you may withdraw from the contract, without giving any reason, within 14 days of the day on which you received the products. For unused gift cards, you may withdraw within 14 days of purchase.
To exercise the right of withdrawal, you must send us, before the deadline expires, an explicit statement to MY STILE Srl, Via di Grotta Perfetta, 643 – 00142 Roma, or by email to [email protected]. If you wish, you can use the withdrawal form at the bottom of this page.
You can also withdraw online, without registering, from the page Withdraw from the contract (the link is also at the bottom of every page of the site and in the order details under “My account”): enter your name, email and order number, select the products and confirm the withdrawal. We will immediately send you an email acknowledging receipt, with the date and time we received it.
You must return the products to us within 14 days of notifying your withdrawal, intact and in their original packaging. The direct costs of returning them are borne by you.
We will refund all payments received for the returned products, including standard delivery costs, within 14 days of receiving your notice of withdrawal, using the same means of payment you used for the purchase. We may withhold the refund until we receive the products or until you have shown that you have sent them back. You are only liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
Shipments and Delivery
Which courier do we use and where do we ship?
All our orders are shipped by FedEx express courier, in Italy and abroad.
Once handed to the courier, delivery generally takes 24 hours in the main provincial capitals, 24–48 hours in the rest of Italy and 48–72 hours in remote areas and on the islands (working days). Abroad, delivery generally takes 72 working hours from handover to the courier; for destinations outside the EU, customs clearance times may be added.
Please bear in mind that during peak periods such as Christmas, Black Friday or the summer sales, orders may be subject to delays.
Shipping costs include order handling, packaging and transport to your address.
If you are not in at the time of delivery, the courier will reschedule it for the next working day. You can customise the delivery via the link the courier sends to the email address on the order: please check your inbox before contacting us. If the goods are returned to our offices or to a courier depot because of your prolonged absence or an incorrect address, storage and reshipping costs are borne by you. If the order is held at a courier branch in your area, you can still collect it yourself.
We recommend using the basket to group your items into a single order, so as to save on shipping costs.
Check the goods as soon as they are delivered and sign with reservation to the courier if the parcel appears damaged or tampered with on the outside. Report any transport damage to us within 3 days of receipt, so that we can lodge the claim with the courier in time; your rights under the legal guarantee of conformity remain unaffected in any case.
What are the shipping rates?
Shipping is free for orders over €150.00; below that amount, the shipping contribution is a fixed cost (regardless of the number of products) based on the destination:
| Italy | Standard € 9,90 Free shipping (min € 150) Express Home o Express Pickup € 9,90 (1 giorno lavorativo) |
| Estero | Standard € 16,00 Free shipping (min € 150) |
Are there any additional shipping costs or taxes?
For shipments within Italy, you pay nothing beyond what is shown in the order summary.
For private customers in the European Union, the price includes the VAT of the European country where the goods are delivered (for example, 20% VAT applies in France).
For deliveries outside the European Union, the price does not include VAT, duties or customs charges, which are borne by you.
When will my order be shipped?
Our products are handmade one by one by Italian artisans and, thanks to an extremely short supply chain, the average making time is around 15 days from payment, plus the courier’s delivery time.
Delivery times are indicative; shipments and deliveries do not take place on Sundays or public holidays.
Additional slight delays may occur in the following cases:
- changes to personalisations or measurements during the order, requested by you or recommended by us;
- fabric supply;
- national courier strikes;
- situations, events or circumstances beyond our control.
Our support team always follows every order and keeps you updated on timings.
Note: before putting a shirt into production we carefully check the measurement profile given in the order. If the measurements differ from our standards, we will ask you to check them again, and production will begin as soon as we receive your confirmation by email.
How can I rearrange the shipping of my order?
If you know in advance that you will not be able to receive the order, or if the courier has already attempted delivery unsuccessfully, contact FedEx directly via the link received by email or at your nearest branch.
For any problem, you can still count on the help of the MyCamicia team.
A product is missing from my order, what can I do?
Contact customer service: [email protected].
Alternatively, follow this steps:
- log in to your account;
- Open a claim explaining which product is missing;
- one of our team will contact you by email or phone within the following 24-48 working hours;
- after checking, we will send you the missing product separately or refund you the amount of the product not delivered.
Please report the missing item to us within 7 days of the order being delivered, so that we can carry out the necessary checks with the courier.
Can I still change the shipping address after placing the order?
Once you have placed the order you can no longer change the shipping address online, but you can contact our Customer Care, who will make the change.
Posso effettuare un reso?
Shirts and boxers are made to measure or to order and cannot be returned: if something is not right, within 30 days of receipt we will alter or remake them free of charge under the Fit guaranteed, and if the alteration does not work we will refund you. For ties, cufflinks and unused gift cards you may exercise the right of withdrawal within 14 days. For any questions, contact the Customer Care.
Terms and conditions
Company details and site operator mycamicia.it (including all linked domains and subdomains):
MY STILE Srl
Via di Grotta Perfetta, 643 – 00142 Rome (Italy)
VAT no. 16447151008 – REA: RM-1657238
Email: [email protected] – Assistenza clienti: [email protected]
WhatsApp Business: +39 06 5654 7938
These conditions govern the use of the site and purchases made on MyCamicia. You accept them when you submit your order: we invite you to read them carefully, and to save or print them, before purchasing. Nothing in these conditions limits the rights granted to you by law as a consumer.
In the event of any discrepancy between these conditions and the information on other pages of the site, in commercial communications or in advertising, these conditions prevail, unless the other information is more favourable to the consumer: in that case the more favourable condition applies.
Formation of the contract
To purchase, you select and configure the products, add them to the basket, enter your shipping and payment details and submit the order with the confirmation button. Before submission, the order summary allows you to check and correct any input errors.
The contract is concluded when the order is submitted. We send you, at the email address provided, an order confirmation summarising the products, prices, charges and applicable conditions; the order remains viewable in your account area. The contract is concluded in Italian (or in English on the English version of the site).
If payment is not completed within 14 days of submitting the order, the order is cancelled. We may also refuse or cancel an order in the event of non-payment, clearly incorrect details or unavailability of the fabric; in that case we will notify you and refund in full any amount already paid.
1. Prices
Prices for deliveries in Italy and the European Union include VAT; for deliveries outside the EU, the provisions of the section “Are there any additional shipping costs or taxes?” apply.
There are no additional costs beyond those clearly shown in the total of the order summary.
Large size supplement. For made-to-measure shirts for customers with a waist circumference of more than 130 cm, a supplement of € 10 (VAT included) applies to each shirt. The supplement is calculated on the customer’s measurement profile: it is included in the price shown in the configurator and shown as a separate item in the order summary, before payment.
We may change product prices, descriptions and availability without notice; changes do not apply to orders already submitted.
2. Payments
You can pay by credit, debit and prepaid card (Visa, Mastercard, Maestro, American Express, Postepay), Klarna, PayPal, Apple Pay, Google Pay, MyBank and bank transfer, as well as other local payment methods available depending on your country, through PayPal. Electronic payments are processed in real time through the secure systems of the respective providers (Stripe and PayPal): MyCamicia does not acquire your payment details (card details or payment service credentials).
Production of the product ordered begins as soon as we receive confirmation of payment.
Bank transfer
If you choose bank transfer, you will find the payment instructions in the order confirmation. Production begins as soon as we receive the transfer or the proof of payment sent to [email protected]. If payment is not received within 14 days of the order, the order is cancelled.
Klarna
With Klarna, the product is made and shipped within the normal timeframes and you pay according to the terms (for example in instalments) offered to you and accepted at the time of purchase, governed by your agreement with Klarna.
3. Products
We strive to represent as accurately as possible, including through the 3D configurator, the colours and textures of the fabrics you see on this site. However, the colours and textures displayed may vary depending on your screen settings, so we cannot guarantee that they are displayed faithfully.
4. Measurements and styles
All our garments are made on the basis of the measurements and instructions you provide and the experience of our tailors; before shipping, every shirt is meticulously checked to ensure that the measurements match the order.
The accuracy of the measurements you enter is very important for the final result: before proceeding with the order, make sure you have entered the correct details. Two shirts ordered at different times may differ slightly: we are continually working to improve style and design, which may therefore change in the details, and fabric colours may also vary slightly. Even with modern dyeing techniques, different rolls of fabric can have slightly different shades.
5. Customer Care
Our aim is your complete satisfaction. If for any reason the garment you receive turns out to be damaged or not in conformity with the order confirmation, we will find a solution that satisfies you, in accordance with your rights under the legal guarantee.
6. Personal Infos
The processing of your personal data is described in the Privacy Policy and in the Cookie Policy. You can view and change your personal data at any time from your account area.
To manage your order (for example to confirm it, check your measurements or solve a problem with payment, production or delivery) we may contact you by email, phone, SMS or WhatsApp using the details you gave us. These service messages are needed to perform the contract and contain no promotional content. We will only send you promotional emails if you have given us the relevant consent, as described in the Privacy Policy. If you buy from us, we may send you emails about similar products; you can object at any time.
7. Intellectual and industrial property
The MyCamicia.it site and its contents, including services, programs, data, styles, texts, graphics, logos, icons, buttons, software, trade names, trademarks, works, illustrations, photographs, industrial designs and any other sign capable of industrial and commercial use, are the property of MY STILE Srl and are protected by national and international intellectual and industrial property laws. Access to the site does not grant you any licence or right over such contents: you may not alter, transform, exploit, reproduce, distribute or communicate them to the public without the prior written authorisation of the respective owners.
You may use, download and print the site’s contents for personal and non-commercial use only. Without our written consent you may not:
- copy, reproduce, use or commercialise any content of the site;
- modify, distribute or publish any content of the site for any purpose;
- reproduce the site in any way (crawling, framing, deep linking), from/to this site and from/to another web page;
- use the content of the site for any commercial purpose.
We make reasonable efforts to keep the site free of viruses or other malware.
8. Rules for use of the site
When using the site you must comply with applicable laws and act in good faith, without preventing, damaging or impairing the normal operation of the site, or the property or rights of MY STILE Srl, other users or third parties. In particular, you undertake to:
- provide truthful and accurate information in registration forms and orders, and keep it up to date;
- not publish or disseminate through the site any material that is defamatory, offensive, obscene, threatening, discriminatory or otherwise contrary to law, public order or the rights of third parties;
- not introduce or spread through the site viruses, malicious code or any tool capable of damaging the site, the services, computers, systems or networks;
- not use the site or its contents for advertising or commercial activities, nor to collect or store third-party data;
- not use false identities or other people’s usernames or passwords;
- not destroy, alter, render unusable or damage data, information, programs or documents of the site;
- not publish or disseminate through the site content that infringes third parties’ intellectual or industrial property rights or trade secrets.
9. Loyalty programme
The MyCamicia Wardrobe loyalty programme is governed by its rules, which form part of these conditions. For the programme’s credits, rewards and benefits, the rules prevail in the event of any difference: in particular, Wardrobe credits can also be used together with each other and with discount codes. Until the Wardrobe is launched, the following remains valid: points programme rules.
10. Gift card, buoni e codici sconto
Gift cards are credit that can be spent on MyCamicia: you can use them across several purchases until the amount is used up, and combine them with other discounts. Each gift card is valid for 12 months from the date of issue: on expiry, any remaining credit can no longer be used. Gift cards issued before these conditions came into force, originally without an expiry date, remain valid for 12 months from that date. They cannot be exchanged for cash, without prejudice to the right of withdrawal for gift cards not yet used.
Vouchers and discount codes can be used in accordance with the conditions stated at the time of issue (validity, minimum spend, products included). Loyalty programme credits follow the rules referred to in point 9.
11. Limitation of liability
MyCamicia is liable for damage arising from failure to fulfil its obligations within the limits provided by law. It is not liable for delays or failures due to force majeure or otherwise not attributable to it, nor for disruptions to the site due to technical causes beyond its control. This is without prejudice to liability for wilful misconduct or gross negligence and for personal injury, and to your consumer rights under the law.
12. Changes to the conditions
We may update these conditions at any time by publishing them on this page. Each order is subject to the conditions in force at the time it is submitted.
13. Legge applicabile e foro competente
These conditions are governed by Italian law. If you are a consumer resident in another European Union country, the more favourable consumer protection rules of your country of residence remain unaffected.
If you are a consumer, any disputes fall under the jurisdiction of the court of the place where you reside or are domiciled. If you purchase as a professional or business, the Court of Rome has exclusive jurisdiction.
14. Complaints and dispute resolution
Per qualsiasi reclamo scrivi a [email protected] stating your order number: we will reply without delay. As a consumer you may also use the alternative dispute resolution (ADR) procedures provided for by the Consumer Code.
Withdrawal form
(complete and return this form only if you wish to withdraw from the contract for non-personalised products)
To: MY STILE Srl, Via di Grotta Perfetta, 643 – 00142 Rome – [email protected]
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:
– Ordered on (*) / received on (*):
– Order number:
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if this form is notified on paper):
– Data:
(*) Cancellare la dicitura inutile.