Frequently asked questions

You have 30 days from delivery, on every order and even if you have already worn or washed it: the workshop alters it free of charge or, if that isn’t possible, remakes it, with collection and return shipping at our expense. If the alteration doesn’t work out, we refund you. Your cutting sheet is updated for good: the problem is solved once, not with every order.

Yes, a 5-minute video tutorial guides you through it. You don’t need to be a tailor: a tape measure and a little care are enough, we take care of the rest.

Almost identical. They’re made by hand, not printed by a machine: there’s always a slight natural variation, and it isn’t a defect.

As long as it takes to feel right, not a centimetre dictated by a tailoring manual. Short or long, tucked in or out, formal or casual: you choose, at no extra cost.

You can’t see it, you feel it: if after a while you forget you’re wearing it, it’s the right one. A cut designed for your body and your style is our job — all you have to do is take your measurements carefully, or let the 3D scanner in the shop take care of it.

Every shirt is cut and sewn to your 7 measurements, not to an average size. Neck, shoulders, sleeve and length change, not just the circumference.

A sized shirt is built on an average body and you adapt it to yourself, choosing the best compromise. A made-to-measure shirt starts from your measurements: shoulders, sleeves, collar and waist are independent of one another, and the pattern is drawn just for you.

“Made to measure” describes the fit: the shirt is built on your measurements. “Tailored” describes how it’s made: artisan craftsmanship, single cut, hand finishing. A MyCamicia shirt is both.

Seven: neck, shoulders, chest, waist, hips, sleeve and length. We guide you one at a time, with a video for each.

After ordering you receive a video guide that shows you the seven measurements one by one: neck, shoulders, chest, waist, hips, sleeve and length. You need a tailor’s tape measure and about 5 minutes. Before cutting, we check every value by hand and, if something doesn’t add up, we write to you.

A normal tape measure will do, probably the one already in a drawer next to a flat battery and some furniture instructions.

For measurements taken on the body it’s recommended, in fact: two people are quicker and make fewer mistakes, especially on shoulders and sleeve. If you take them from a shirt that already fits you well, you don’t need any help.

No problem: you can take the measurements from a shirt that already fits you well, instead of from your body, or send us that shirt as a sample — just let us know. The final cutting sheet, tolerances included, is defined according to the measuring method you choose.

Body measurements are the starting point; the finished shirt always has a few extra centimetres of ease, so you can move, breathe and sit down without it feeling like a second skin. If the garment “measures more” than your body, it isn’t a mistake: it’s intentional.

Two: Normal fit and Slim fit. If you want something more oversized or a different cut, it can be done, but you need to request it explicitly — it isn’t a menu option, it’s a made-to-measure request in the most literal sense of the word.

Your measurements stay the same, the ease changes: Normal fit leaves more room at the chest and waist, Slim fit is leaner and closer to the body.

We check every measurement by hand before cutting. And if the shirt doesn’t fit the way you want, with the Fit guarantee we alter or remake it for free within 30 days.

No, they stay saved in your profile. We reuse them until you tell us something has changed — which, let’s be honest, happens to everyone sooner or later.

Very close, but every screen tells colours its own way. If the exact shade really matters to you, ask us for a swatch before ordering.

Of course, in the embroidery colour you like. You’ll see the price in the configurator: it can change with the fabric, if you’re a Club member or if there’s a promotion on. A small touch that gets noticed.

Very likely. The photos show a selection, not the whole catalogue: write to us before giving up on the idea.

In Italy. Every shirt is cut and sewn to order in Italian artisan workshops, with Italian fabrics.

Yes, and not because “Made in Italy” looks good on a label. We only work with selected Italian suppliers, because a mediocre fabric ruins even the most careful cut.

They are our two finest fabric tiers: Italian two-ply cottons with textured weaves. Excellence costs €105 and includes mother-of-pearl buttons. Signature costs €129 and includes mother-of-pearl and embroidered initials. Collar, cuffs, pocket and every other style choice are included in both.

The yarn is made of two strands twisted together, in both warp and weft. The resulting fabric is more compact and soft, has a silkier hand and stands up to washing better than a single-ply yarn.

Yes, they are natural mother-of-pearl buttons, cut from the shell: each one has slightly different reflections. Not to be confused with the configurator’s “rosé mother-of-pearl effect” buttons, which are coloured buttons.

No iron (or non-iron) means the shirt doesn’t need ironing: the cotton is given a finish that helps it return to smooth after washing. Just wash it, hang it on a hanger while still damp and let it dry.

The finish is guaranteed for 30 washes. After that, the effect diminishes gradually, by up to 8%: the shirt stays much smoother than ordinary cotton, and a quick pass of the iron is all it takes if you want a perfect look.

In the washing machine at 30 °C with a low spin speed. Take it out of the drum straight away, do up the top button, hang it on a hanger and let it dry on its own. Avoid tumble drying at a high temperature.

We recommend hand washing in cold or lukewarm water, without wringing. Hang it on a hanger and iron it while it is still slightly damp.

Most of the time yes, at an extra cost compared with the standard. Write to us and let’s talk — “no” is never our first answer.

Yes. There’s an initial cost to create the die, so it makes more sense for corporate orders, where that cost is spread over several shirts. Once the die is ready, the logo costs €15 per shirt — slightly more than initials, but it is a logo after all, not three letters.

A vector file or a high-resolution PDF. A blurry photo snapped on your phone won’t do, sadly — the die deserves better.

About 15 days of tailoring, then express courier: 24–48 hours in Italy (48–72 hours in remote areas and on the islands), about 72 working hours abroad, barring any unforeseen delays due to artisan production that are not attributable to MyCamicia.

From € 89, depending on the fabric; from € 99 for non-iron, linen and fil-à-fil. Initials and special buttons are added in the configurator.

Express courier shipping is free on orders of € 150 or more.

Yes, shipping is tracked: when the shirt is dispatched you receive an email with the link to track it.

It depends on how far production has gone. Write to us straight away: the sooner you contact us, the more likely it can still be done.

Yes, everywhere with FedEx, both in Italy and abroad. Outside the EU, duties and customs are your responsibility: they depend on your country, not on us.

Credit or debit card, Apple Pay, Google Pay, PayPal or bank transfer.

Yes. The connection is encrypted and card details are handled directly by the payment network: we never see them.

Yes, for individuals and businesses: enter your tax details at checkout.

Shirts and boxers are made to measure or to order and cannot be returned: if something isn’t right, within 30 days we alter or remake them free of charge with the Fit guarantee, and if the alteration doesn’t work we refund you. For ties, cufflinks and unused gift cards you can exercise the right of withdrawal within 14 days.

Here you’re covered by the 2-year legal guarantee of conformity. Write to us and we’ll help you at no cost for the whole period.

Within 2 working days. No endless waiting in front of your inbox.

Yes, with a gift card: it arrives by email and the recipient chooses the fabric and measurements.

Go to gifts

It is valid for 12 months from the date it is sent. The expiry date is shown in the email.

Yes: if the order costs less than the amount, the remaining credit stays on the code and can be used on the next purchase. If it costs more, you only pay the difference.

No: the gift card is bought on its own, in a separate order. The recipient uses it to pay for the whole order, shipping included.

Yes, if it hasn’t been used yet: within 14 days of purchase you can exercise the right of withdrawal from the Withdraw from contract page and we refund the amount using the same payment method. Gift cards cannot be exchanged for cash.

Yes, as long as the gift card hasn’t been sent yet. Write to us with your order number.

Ask them to check their spam and promotions folders. If it isn’t there, write to us: we’ll resend it straight away, even to a different address.

Because we invest seriously in Italian fabrics and craftsmanship — we don’t work for free, nor at a loss. Every voucher already has a margin calculated behind it: adding two together would mean giving the shirt away, and in the long run that wouldn’t keep us going.

A promo code can be combined with bundles (shirt with tie or cufflinks, set of three boxers), but not with the quantity discount. The BENVENUTO10 welcome code is only valid on your first order and cannot be combined with other promo codes: if you don’t use it then, it lapses. You can always use Wardrobe credits and gift cards, together with any discount; credits on an order of at least €89 of products.

No: they’re different configurations, each with its own fabric and details. The measurements are the same for all of them.

The MyCamicia Wardrobe has no points to count: it rewards your second shirt, every five shirts and those who come back often, with credits and tailoring services. It is reserved for customers with an account and you’ll find everything in My wardrobe.

Read the programme rules

One week after your first order is shipped, you receive €15 of credit for your second shirt, valid for 60 days on an order of at least €89.

Every shirt you buy is a stamp. With five you choose a reward: a new collar and cuffs for one shirt, mother-of-pearl buttons included on your next three shirts, or €25 of credit. Shirts from the last 24 months count and the reward is valid for 12 months.

With four shirts in the same year you join the Club straight away and stay in it until 31 December of the following year: free shipping on every order, initials included on every shirt and priority in production.

In your account you’ll find a personal code and a link to share. The person you invite gets €15 off their first order of at least €89 and, once they have received their shirt, €15 of credit comes to you.

Enter the code in your basket: credits are used on at least €89 of products, can be combined with each other, with discount codes and with gift cards, and do not cover shipping. Each one has its own expiry date, shown in My wardrobe. If you give us your date of birth, you also receive €10 on your birthday.

They become credit. For 90 days it is worth the highest reward your points reached, with its minimum spend; after that, the balance remains as credit at 600 points = €1 for another 12 months. We have emailed you the details.

Configure the style, enter your measurements with our guide and we save your profile. Reorders then take less than a minute.

You choose fabric, collar, cuffs and buttons step by step, and watch the shirt take shape in front of you — a bit like a Tamagotchi, except you get to wear it in the end.

Fabric (100), collar (7 styles), cuffs (9 variants), placket, pocket, darts, buttons and embroidered initials. In the 3D configurator you see the shirt change as you choose.

Collar, cuff, placket, pocket and darts are included. You’ll find initials and special buttons in the configurator with their price, which can change with the fabric, if you’re a Club member or if there’s a promotion on.

On the cuff or the chest, in twelve thread colours. You can also leave them off.

No, you can also order without an account. But with an account your measurements stay saved, you won’t have to get the tape measure out again next time and you take part in the loyalty programme.

Yes, it’ll be right there waiting for you. It won’t take offence, won’t send you passive-aggressive notifications and won’t ask “are you still there?”

Yes. Your configuration stays saved with your measurements: switch to any of the more than 100 fabrics available and reorder.

Because it depends on the fabric and the customisations you choose, so it updates in real time. It isn’t sneaky marketing, it’s just maths.

Absolutely — but until your measurements are recorded, making the shirt stays on hold. Don’t panic though: we’ll get in touch with you anyway, you won’t be left waiting in silent limbo.

Yes: always take a look at the final summary and check that all your customisations are recorded the way you wanted — better one extra check now than a surprise on arrival. If you have any doubts, write to us, that’s what we’re here for.