Customer care: real people, real answers
Trouble with the configurator, your order or the delivery? Message us on WhatsApp or by email: we give you the fastest support we can, Monday to Friday.
- Reply within 2 working daysFor emails and complaints. On WhatsApp usually much sooner.
- Monday to FridayFrom 10am to 7pm, Italian time.
- People, not botsYou hear from the people who actually follow your order.
- Fit guaranteed30 days to adjust your shirt, free of charge.
How to reach us
Pick the channel you prefer
+39 06 5654 7938
The fastest way: message us from your phone, with a photo of the shirt or of the measurement you’re unsure about. Mon–Fri, 10am–7pm.
[email protected]
For complaints, invoices and anything you want in writing. Include your order number: we reply within 2 working days.
Before you write
The most requested answers
The answer is often already here. If you can’t find it, write to us: no question catches us off guard.
How long will my shirt take to arrive?
About 15 days of tailoring, then express courier: 24–48 hours in Italy (48–72 hours in remote areas and on the islands), about 72 working hours abroad, barring any unforeseen delays due to artisan production that are not attributable to MyCamicia.
Can I change something after ordering?
It depends on how far production has gone. Write to us straight away: the sooner you contact us, the more likely it can still be done.
What if the shirt doesn’t fit me?
You have 30 days from delivery, on every order and even if you have already worn or washed it: the workshop alters it free of charge or, if that isn’t possible, remakes it, with collection and return shipping at our expense. If the alteration doesn’t work out, we refund you. Your cutting sheet is updated for good: the problem is solved once, not with every order.
Can I return the shirt if I change my mind?
Shirts and boxers are made to measure or to order and cannot be returned: if something isn’t right, within 30 days we alter or remake them free of charge with the Fit guarantee, and if the alteration doesn’t work we refund you. For ties, cufflinks and unused gift cards you can exercise the right of withdrawal within 14 days.
How long will I wait for a reply if I send a complaint?
Within 2 working days. No endless waiting in front of your inbox.
Already placed an order?
Many answers are in your account
Order status, shipment tracking, saved measurements and invoices: all in your account, with no reply to wait for.
- Status and trackingWhere your shirt is, in real time.
- Measurements and cutting sheetYour measurements, updated after every remake.
- Invoices and gift cardsDownload them whenever you like.
